We were going to explain the roofing process, but thought it would be better coming from one of our customers:
Dear Owner of Pacific Homeworks,
Congratulations! You have built an excellent business and a terrific team of intelligent, well trained, personable, polite, hard-working, prompt, professionals. Replacing my wood shingle roof was a job I had been dreading. It has turned out to be a positive experience.
From the first contact with the gentleman who set up my first appointment to the gentleman who came yesterday to collect the ladder which was supplied for the Redondo Beach inspector, everyone performed his job perfectly.
James Lake took the time to look in my attic and take photos so that I could see the condition of the roof and beams. He showed me samples of all the Owens Corning materials which would be used on my roof and carefully explained each step of the job. James explained the rationale for various things such as the radiant sheeting, RapidFlow gutter drainage protection, and VentSure ventilation products. He explained the timing of everything from pulling the permit to the final inspection. I’m particularly impressed that you are an Owens Corning Preferred Contractor. There have been no surprises; everything has gone exactly according to plan.
Joe called a couple of times to ensure things were on track.
Andre introduced himself on the first morning of work, and helped me to move a couple of heavy items on my patio away from the house so they wouldn’t be damaged by any falling wood shingles.
Phil Silverman took the time to look over the job in progress and to give me ideas for a kitchen remodel.
Angel and Fernando took care of measuring for the roof and for the insulation.
Han filled my attic with Owens Corning insulation and carefully vacuumed up any residue.
I haven’t had a single second thought about trusting Pacific Homeworks with replacing my roof and adding attic insulation. James Lake is completely believable and everything played out exactly as he said it would.
I’m a very happy customer, and would recommend you to anyone who is looking for a superior roofing job using superior products. I love my new roof!
Thank you very much.